FAQ

How does the process works?

Firstly, welcome and congrats on the announcement of your big day.

After either filling out the form below, messaging or emailing us, we will contact you.

We try to reply on the same day, but this may take longer during busy weekends.

Once we find out your requirements for your wedding, we will then recommend one of our packages to you

Can we book a consultation call before booking?

Absolutely, this will be an up-to 30min call and is free of charge.

How much of a deposit do you require? When is it due?

We require a 25% deposit, which needs to be paid to secure your date in our calendar.

The balance is then to paid at instalments of your choosing from booking to the wedding date.

Can you hold my date?

We work in a very fast moving booking system, especially during the peak months and therefore

we cannot hold dates as this would not be fair to other couples who are ready to pay their deposit for the same date.

Do you charge a travel fee?

We do not charge a travel fee within our main working region (South East England/London).

If your wedding is outside of this area we let you know the additional travel cost.

Will we receive a contract?

Once you have decided to book our services we will send you an invoice, with the terms and conditions attached.

How does the payment work?

We take payments primarily via bank transfers and also Paypal.

Wedding Preparations

I have booked my wedding photo & / or video package , what next?

We will create and share a Google document with you, where you will be able to fill out in real-time any new

information regarding your wedding schedule. This will all help us be able to plan with you, the shoot for the day.

For the wedding photography you will also be able to upload any specific “group shots” or “couple shots” that you would like to have shot on the day.

For the wedding videography we ask for 3 wedding songs, this could be, for example, your “favourite song”, “first dance song” and “your couple song”.

We will use these songs for your personalised and unique wedding video.

Do you offer pre-wedding calls?

Definitely:). A couple of weeks before the wedding we will hold an (up to 45min) voice or video call with you,

to go through the wedding day’s schedule that you will have filled out on the Google document we share with you. The call will make sure everything, from the shoot perspective is 100% ready for your big day.

This call is free of charge.

Can we request a list of specific shots we would like?

Of course, you will be able to share this with us on the shared Google document you’ll receive when booking with us.

Can you do extra hours?

We can be do extra hours, arranged prior to the wedding date.

However, we can not always guarantee that we can do extra hours, based on how busy we are and if we have weddings the day before and / or after yours.